We're Hiring! Client Engagement Manager - Working Feedback

We're Hiring: Client Engagement Manager

Job Description

Role: Client Engagement Manager (Full-time)

Location: Shedfield, Hampshire

Salary: £25,000 to £28,000 PA

Working Feedback has a vision to make collecting and sharing customer feedback satisfyingly easy for businesses. We set ourselves the challenge of simplifying the whole feedback and marketing process from customer to business to online success, we achieve this by employing talented and committed people and most importantly by engaging with our clients and partners.

This is an office-based role where you will be working on a full time, permanent basis and in return we will ensure that you reach your potential and have fun along the way in building some great relationships.

After a successful probationary period, we will also enrol you in our company benefits that includes private medical insurance and company pension (NEST).

Our clients describe us as supportive, innovative and customer focused. In our business you will be joining a positive, passionate, collaborative and ambitious team. We care greatly about our people, so you will receive the support, development and leadership needed to thrive and keep us driving ahead.

What does a Client Engagement Manager do in Working Feedback?

The Client Engagement Manager will be responsible for engaging with clients and partners regularly to build loyalty, improve profitability and ensure company success as well as securing growth through both existing and new client and partner relationships.

Responsibilities include working with clients and partners through the various phases of their feedback journey. From the onboarding phase to the loyalty and referral phases. Your goal is to understand, improve their knowledge base and help them use our service effectively, so that they become advocates of Working Feedback.

What does success look like?

A successful Client Engagement Manager will demonstrate initiative and exude positivity, enthusiasm, develop and retain new business.

You should be able to analyse data and statistics and share feedback to support business and marketing strategies across the business. An exceptional Client Engagement Manager should be capable of managing multiple professional relationships both internally and externally without compromising on the highest quality of service provided.

What are the key responsibilities of the role?

Extras that could help

If you would like to join our team as our new Client Engagement Manager then please send your CV to: [email protected] – don’t miss out, we’d love to hear from you!

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