Automating feedback requests through your practice management software, such as EXACT and Dentally, can offer numerous benefits to your business, as it streamlines the process of collecting valuable insights from patients.

Efficiency

Automation eliminates the need for manual feedback collection, reducing the time and effort required to reach out to respondents. Feedback requests can be scheduled, sent, and processed automatically, saving valuable resources.

Consistency

Automated feedback requests ensure a consistent approach to gathering feedback. The same questions are presented to each respondent, minimising potential bias and providing standardised data for analysis.

Timeliness

Immediate feedback can be crucial for some businesses. Automation allows for real-time feedback requests, providing insights when they matter most, enabling quick responses and improvements.

Customer insights and feedback

Reviews provide valuable feedback from customers. You can learn about your strengths and weaknesses, allowing you to make improvements and better meet customer needs.

Scalability

As businesses grow and their customer or employee base expands, managing feedback requests manually becomes increasingly challenging. Automation allows for seamless scalability, making it easier to handle large volumes of feedback.

Personalisation

Automation tools can be designed to personalise feedback requests based on specific customer interactions or preferences. This personal touch can lead to higher response rates and more valuable feedback.

Data analysis & KPIs

Automated feedback collection helps with data analysis. A consistent flow of information coming through reviews and scoring can identify actionable insights and management information, enabling businesses to make data-driven decisions.

Higher response rates

Automated feedback requests generate better overall response rates over a period of time; this can also include Google reviews when integrated with Google My Business.

Cost-effectiveness

While there may be initial investments in setting up automation systems through integrations, the long-term benefits often outweigh the costs. Automation reduces the need for additional staff dedicated to feedback collection and processing.

Customer satisfaction

Regularly seeking feedback and implementing improvements based on that feedback can lead to increased customer satisfaction. Satisfied customers are more likely to be loyal and recommend the business to others.

A good customer experience leads to your customers spending more. In fact, 86% of buyers are willing to pay more for a great customer experience.

And according to a research from PWC, the more expensive the item, the more they are willing to pay. For more detailed guide of ‘need to know’ customer experience statistics view the SuperOffice Customer Experience Stats 2023

Continuous improvement

Automated feedback collection facilitates a continuous improvement loop. Businesses can continuously monitor and evaluate their products, services, or processes, making enhancements based on feedback.

Employee engagement

Employees feel valued and motivated when feedback and compliments are actively and consistently shared, leading to a more positive work environment.

Overall, automating feedback requests not only improves the efficiency of the feedback collection process but also helps businesses and groups make data-driven decisions, enhance customer satisfaction, and achieve their goals more effectively.

Working Feedback is fully integrated with EXACT and Dentally practice management software. To find out more, speak to your Best Practice Consultant today.

Software of Excellence EXACT: 01634 925726

Dentally: 02038 854361

Join the growing number of businesses embracing all the benefits of this award-winning feedback system, simply visit www.workingfeedback.co.uk, email [email protected] or call 0800 043 2100.

References:

• PWC.com/future-of-cx
• SuperOffice 32 Customer Experience Statistics you need to know for 2023