Here’s what our clients say…
In short, I simply couldn’t do without Working Feedback. In fact I wouldn’t want to do without Working Feedback.
Working Feedback gives us an edge over our competitors and can make such a big difference to us getting the client.
What you need to know about Working Feedback
Watch the video to find out more!
Give Customers A Reason To Use Your Service
Word of Mouth needs a managed system in order to be heard. When people have a process benefits follow including improved service delivery, a stronger reputation and the generation of new business. Working Feedback gives people the reason to use your service, and all with the minimum of fuss, expectation of technical know-how or marketing prowess.
As Simple As ‘ABC’ To Get Started
We take care of your feedback so that you can focus on getting on with what you’re best at. Our solution provides all the essential tools that work with what you already have and you start benefiting from Working Feedback immediately.
Loyalty Customer Feedback vs Transactional Customer Feedback
Loyalty Customer Feedback
If your customer buys from you several times a month, for instance a care home, local shop or petrol station, we would recommend using a loyalty feedback strategy as this will keep you aware of your customers thoughts without annoying them daily or weekly for feedback.
Transactional Customer Feedback
A transactional feedback strategy should be used when you only see a customer or patient a few times a year, such as a Dentist, Financial Adviser or Estate Agent, or for project work like a building extension or new windows.
Regardless of the way that you want to work, your customer feedback question set should reflect one of the above strategies as this will ensure you get the very best results. Always ensure that you ask whether your customer is happy to ask for further information on your other products or services. One of our clients has received over 70 referrals in the last six months from just 20 of his clients, and this extra business could be worth over £200K in commission.
If you would like further information on Customer and Client Review strategies please contact us on 0800 0432100 or email info@workingfeedback.co.uk.
