Word of mouth, brought to life
If you’re looking for customer feedback then we’re ready to help you grow your business.
A service that delivers more than reviews
Your reputation is important in everything that you do and that’s why we work closely with you.
As experts in your sector, we play a significant role in helping you to understand how genuine feedback
will play a part in your business success.
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- Cross sell your other products & services
- Generating you more customer referrals
- Easily build customer loyalty and trust
- Satisfy compliance & regulatory standards (CQC/FCA)
- Grow your online & digital reputation effortlessly
- Understand what you could be doing even better
- Great companies get great staff
Feedback methods that aren’t limited to email
If like the majority of small to medium sized business, you need flexibility in the way that you
ask your customers for feedback; Working Feedback is unique in the range of methods available to you.
As well as being able to send an email feedback request, we also provide our unrivalled SMS feedback service
which collects reviews and ratings direct from your customers mobile phone.
We also have our professionally printed reply-paid paper based forms, built-in website integrations and
mobile applications, as well as being able to utilise any existing thank you cards or letters you may have
received.
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Reviews that make a difference where others can’t
Using feedback and reviews effectively has become much more difficult in today’s online world. As an industry specialist, Working Feedback understands that feedback about the care and expertise you provide carries much more significance than reviews about retailers or e-commerce. We provide the tools that make the difference in building trust and credibility by:
- Posting to key social media such as LinkedIn, Facebook & Twitter
- Satisfying compliance requirements with NHS, FFT, CQC and FCA
- Ensuring reviews receive star ratings on Google
- Identifying what you could be doing better in confidence
- Feedback & Net Promoter Score reporting for sales teams and staff
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Why use Working Feedback
Feedback is now a necessity. Customers expect to see reviews, staff recruitment is improved from a strong online reputation and regulators respect independence. Working Feedback provides all of this and you can be up and running within minutes.
Here are a number of further reasons why to choose Working Feedback:
- Posting to key social media such as LinkedIn, Facebook & Twitter
- Satisfying compliance requirements with NHS, FFT, CQC and FCA
- Ensuring reviews receive star ratings on Google
- Identifying what you could be doing better in confidence
- Feedback & Net Promoter Score reporting for sales teams and staff
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