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Review management software for doctors and GPs

Make the process of collecting, moderating and publishing patient reviews a breeze with Working Feedback.

Benefits of Working Feedback

We simplify the process of collecting patient feedback and reviews. This enables you to easily gain insight that can be used to improve the patient experience in your practice, identify what is working and what is not. Positive feedback and reviews also help to futureproof your social profiling as your reputation is maintained.

We are directly integrated with the NHS Friends and Family Test service and experienced in submitting reviews. This helps you to meet your legal requirement with NHS England.

  • Reporting tools for analysis of your customer experience
  • Increase credibility online
  • Reviews published to NHS FFT

Hear from our customers

“Working Feedback helps us to gather evidence showing that we do care and we are truly transparent. They make it so easy for us; I would strongly recommend that you introduce this to your business.”

Russell Rogers – Managing Director. Oakwood IMC

“With very little effort, the entire patient feedback process is handled.”

Ryan Earle – Practice Manager, Parkway Dentalcare

“In my 35 years as a dentist, Working Feedback is my single best piece of investment in marketing.”

Niall Hutchinson – Practice Principal, Cherrytree Dental Practice

“Working Feedback has given us a one-stop shop for patient feedback. The ability to combine the feedback questionnaire with the Friends and Family test means we don’t have to bombard patients with different requests – and we can see the data in one easy to view portal.

Having the feedback and responses displayed as a widget on our website has helped staff morale as they can see what’s being said – from both a patient and surgery perspective.

I really value the Working Feedback service and would recommend it to anyone in General Practice.“

Daniel Ferrett – Practice Business Manager, The Drayton Surgery

Third Party Integrations

Google Reviews

Simplify the collection, sharing and replying to Google reviews through the Working Feedback platform. This takes seconds and is possible as Working Feedback is fully integrated with Google My Business.

EXACT from SOE

Automate your patient feedback and Google review requests within minutes. Working Feedback is a top-tier partner with EXACT, the UK’s number one dental practice software from Software of Excellence.

Dentally

With just a few clicks, your Dentally practice management software can be automated to ask for patient feedback and Google reviews. Working Feedback is a top-tier partner with Dentally.

Social media platforms

Reviews can be posted directly onto your social media platforms including Instagram, Facebook and Twitter.

Friends and Family Test

Working Feedback is proud to be an NHS approved review partner. Your FFT monthly data is collated from review responses for submission. This also means that NHS treatment reviews can be shared directly on your NHS England Digital profile.

MEDiVision

MEDiVision solutions give your patients the information they need, in a format they understand. A combination of real videos and patient friendly animations provides your dental team with the tools to succeed. Their Waiting Room TV solution can now display reviews shared through Working Feedback alongside personalised news about your practice and the services you offer.

What’s the process?

Step 1

Onboarding

Sign in to your Working Feedback dashboard and complete your profile. This includes uploading a logo and personalising information about your dental practice.

Step 2

Ask for reviews

Now you’re set to ask for reviews by different channels including SMS text and emails. Using our vast experience, we can recommend what you should be asking for to say in order to maximise engagement from your patients.

Step 3

Updating

Start getting your reviews noticed online by adding our review widgets to your website. We’ll handle this for you or if you prefer to take the reins, let us know.

Step 4

Your internal processes

Evaluate your processes to include the collection of patient feedback and reviews. Ask for a review as close to a completed treatment as possible and ensure that steps to replying to reviews and social media sharing have been implemented within your dental practice.

Step 5

Use the reviews

Reviews contain valuable information, both positive and negative ones. Use constructive and negative reviews to learn and improve your service; share all your positive reviews for others to see.

Find out how we have helped others

The Drayton Surgery

Dental Partners

Want to see us in action?

Learn about Working Feedback in a free demo. We’ll show you how easy it is to ask, publish and report client and patient feedback and reviews.

Get in touch