Dental Partners, Dentist Case Study - Working Feedback

Dentist, Dental Group

Dental Partners

As a rapidly expanding network of practices, being kept reliably informed and the ability to automate the feedback and review process has been invaluable.

KEY MANAGEMENT INFORMATION

At A Glance

34%

Response rate from review requests

800

Average number of published reviews per practice

37

Average number of Google reviews collected per practice

Why Dental Partners chose Working Feedback

We chose to go with Working Feedback for monitoring patient satisfaction for a number of reasons. We believe that using a healthcare specialist third party is crucial to the credibility of the service but the Working Feedback solution is also simple and easy to use.

Implementation and automation was straightforward, and has been reliable from day one. An added bonus is that the Working Feedback reviews also take care of our Friends and Family Test requirements for the NHS.

30,000+

Published Reviews

This solution has collected and published over 30,000 reviews on Google, NHS Digital and social media over a 12 month period.

What Working Feedback has done for Dental Partners

  • The Working Feedback service has saved us quite a bit of time and money, as it is all automated;
  • The regular feedback reports and monthly performance certificates have helped motivate our teams to get better results: 97% of our practices now achieve a 5 star rating month-on-month;
  • Receiving regular online reviews (NHS Digital and Google Reviews) have helped strengthen our brand and reputation;
  • The latest reviews now appear automatically on our individual practice websites;
  • From a management perspective, it helps us remain reliably informed about the perception of our practices;
  • Since signing up to Working Feedback, there has been a steady increase in value-added features as the service has grown and evolved.

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