Veterinary Practice Feedback System
Turn everyday pet care into a 5-star reputation
Is your veterinary practice achieving the online reputation it truly deserves?
Pet owners rely heavily on reviews when choosing a vet and their expectations around transparency, communication, and care have never been higher. Meanwhile, the veterinary sector is under increasing scrutiny from the Competition & Markets Authority (CMA), making reputation and trust more important than ever.
Working Feedback helps veterinary practices collect, manage, and showcase authentic pet-owner feedback effortlessly.
- Seamless review requests
- More Google reviews
- Human moderation review process
- Recognition that boosts team morale
You already deliver outstanding care; now let’s make sure your reputation reflects it.
Why Veterinary Practices Choose Working Feedback
More reviews. More visibility. More client trust.
Turn everyday appointments into verified reviews that help pet owners choose your practice with confidence.
Show up when pet owners search.
Fresh reviews and prompt responses strengthen your local Google profile, helping you stand out.
Protect your practice reputation with built-in moderation.
Identify and resolve issues pro-actively. Handle concerns sensitively and constructively, strengthening long-term trust.
Increase client loyalty.
Consistent communication and the ability to acknowledge through replies demonstrates that you listen and care; improving retention.
Boost team morale.
Share positive comments with your team. Celebrate success, recognise great work, and build a stronger team culture.
Easy to use, Easy to Manage.
One secure dashboard for all your Working Feedback and Google reviews. Reporting and marketing tools. No disruption, just clarity and confidence.
What Would It Mean If…?
- Your Google reviews increased automatically every month
- You filled more diary gaps with additional treatments without extra marketing
- You could resolve feedback proactively rather than reactively
- Your online reputation helped you stand out locally
- Every team member saw recognition for their hard work
- Your team had less admin and more time with pets
What's Included?
Everything a veterinary practice needs to build trust and reputation:
- ✔️ Google review collection & website display widgets
- ✔️ Email, SMS & QR code review requests
- ✔️ Customise the questions to your veterinary practice
- ✔️ Cross-sell features to promote additional services and treatments
- ✔️ NPS (Net Promoter Score) measurement
- ✔️ Review moderation by humans before publishing
- ✔️ Reports at your fingertips
- ✔️ Regulatory-friendly reporting
- ✔️ UK based Customer Success team
- ✔️ £99 + VAT monthly subscription; cancel any time you like
Results from the Veterinary Sector
Stronger trust: especially in complex or emergency cases.
Pet owners express deep gratitude for the support provided during urgent situations. Working Feedback ensures these powerful stories are captured and shared.
Early visibility of issues.
Even small concerns; like insurance delays or confusion about pricing surface quickly thanks to moderation flags. Practices can resolve these before they escalated, improving communication and reducing future friction.
A boost to team morale.
Positive comments delivered give staff a sense of pride and motivation; especially after emotionally challenging cases.
“The positive comments our staff receive daily have boosted morale across both practices, and the insights we get from pet owners help us communicate better and keep improving. It’s become an essential part of how we understand and enhance the client experience.”
- Sasha Moore, Administrator, Nurture Veterinary Group
Trusted Across UK Healthcare
Established in 2006, Working Feedback is the UK’s leading feedback and reputation platform for healthcare providers supporting over a 1,000 dental practices in collecting, publishing and acting on client feedback.
Now, veterinary practices can access the same trusted, proven solution to grow reputation, increase enquiries, and strengthen client relationships.
Ready to grow your veterinary practice with the power of feedback?
Start Working Feedback and turn pet-owner experiences into reputation and growth.
Get in touch