We are excited to announce the launch of our brand new Dashboard. Featuring improved content reporting with easy access to your most important metrics.

Working Feedback makes it easy to build connections through reviews and feedback, enhance your communication, improve online visibility and push sales and marketing outcomes into a new phase of your business development.

If you’ve used Working Feedback’s award-winning system before, you’ll be very familiar with the ease of the review and online publishing process. However, beyond simplifying the word of mouth experience, we also provide the ability for you to improve your overall customer experience with detailed performance analytics.

Analytics with a common-sense approach

To make analytics more accessible and meaningful, we’ve launched a brand new reporting section that integrates with your software platform. Currently available to Software of Excellence’s EXACT and Dentally practice management users; Analytics gives you easy access to the most important metrics on your feedback results. Analyse how your team members are performing and understand the source of sales requests.

Working Feedback’s Dashboard has the built-in ability to:

• Easily analyse feedback performance.
  Our dashboard has been designed to give you quick access to the most important metrics.
• Drill down into individual team members and treatments.
  Assess demographics and see the performance of individual team members.
• Convert metrics into actionable insights.
  Displaying the most relevant metrics means that you’re better equipped to focus on the genuine to-dos.

Introducing the new Dashboard

When you login from 2^nd May, you will automatically be directed to the new Dashboard. You’ll first need to accept the updated GDPR agreement and then you’re invited to watch the introductory video.

All your existing content will be visible as before, together with a new feature that allows you to follow the journey of each of your recent feedback requests.

Our plans for the future

As we continue to grow as an organisation, we will continue to add more in-depth and powerful features for you. Some of what you can look forward to includes:

• Improved website review feeds with filtering
• Custom Instagram branding
• Dedicated email signature graphics
• Improved group reporting functionality
• and more…

Conclusion

As you build your online reputation with Working Feedback, we want to ensure that it is not just inspiring, but that it works for you. You should understand exactly what the ROI of your feedback is and how to improve it. We are certain that our new Dashboard will make those goals more attainable than ever before.

If you have feedback or suggestions for the Dashboard, feel free to let us know via the green Question mark icon at the top right of every page. Alternatively, you can also reach out to our amazing Customer Success team via [email protected] We’re here for you!