We are excited to unveil the launch of our new division, ‘Working Feedback Healthcare’, building on our incredible achievements in the Dental sector. This expansion is focused on the GP market, while also encompassing secondary (hospital) care and community care.

We are also delighted to welcome Mark Stubbings who is heading up the new business. Mark has extensive experience in the GP market, having been the Managing Partner of a large GP surgery on the South Coast for 11 years. In fact it was his own experience of using Working Feedback and seeing the benefits of it in his surgery that tempted him to come and join us.

Mark Stubbings

“The difference that we saw when we started getting genuine feedback from the 98% of our patients who were happy with the service that we provided was extraordinary. Staff morale improved significantly, particularly amongst our non-clinical teams who, being the first point of contact, rarely experience positive feedback. Sharing a weekly digest of good news resulted in a lower staff turnover which ensured a very rapid return on our investment in the service. We were also able to recruit more easily, and it is the first time in my Primary Care career that I was able to include a link to the practice’s patient feedback in our job adverts! The fact that our monthly Friends and Family submission was done literally at the touch of a button, was the cherry on the icing on the cake!”

READ OUR LATEST CASE STUDIES

The Drayton Surgery

Lime Tree Surgery

If you know of anyone involved in a GP surgery who could benefit from the Working Feedback service, drop us a line at [email protected]. Any referrals that result in a GP surgery adopting the service will be rewarded with a £100 shopping voucher.