Bulk Requests Now to Email & Text - Working Feedback

Bulk Requests Now to Email & Text

Regularly asking for reviews can be quite challenging, especially if you don’t have an automated process in place. We all get busy and there are certainly plenty of unwelcome distractions going on at the moment to steer us off course from growing our online reputation. So, we’ve made it even easier to generate bulk requests so that, if need be, hundreds of your customers can be asked in one go. It’s fast and saves you valuable time.

Working Feedback has developed a single spreadsheet template that can send your feedback requests to both email or text at once. Previously, you had to email from text requests by uploading separate spreadsheets which meant a bit more work.

The feature has been given a new menu option in the Dashboard called ‘Bulk Requests’ and can be found by logging in to your Working Feedback Dashboard > Collect > Bulk Requests.

Simply follow the Upload Instructions and your requests will be sent. (Please note that if you have included both an email and mobile number for the same customer, the system will default to email first. If you would prefer to send your customer a text, remember to remove their email.)

If you need more information on the Bulk Requests feature, contact our team of experts by email [email protected] or call free on 0800 043 2100.