Patient feedback solutions for dental practices and orthodontists

Automate the process of collecting patient feedback and Google reviews. Use your positive reviews to elevate and grow your practice. Working Feedback will make it happen.

A woman celebrating her client feedback she received with the Working Feedback client feedback platform

Benefits of Working Feedback

Whether you are looking to attract new patients, get more Google reviews, understand your dental practice better, have unique content on your social media platforms, manage your online reputation or sell more to your existing patients we can help do all that and more. 

  • Fully automated collection, publishing and reporting
  • Reviews are collected and published on your website and online profile
  • Cross sell additional services and invite referrals
  • Stand out on Google from competitors

Working Feedback is directly integrated with the NHS Digital website. We understand the importance and the need for feedback and collect the data required for the NHS Friends and Family Test.

Hear from our customers

“In my 31 years as a dentist, Working Feedback is my single best piece of investment in marketing.”

Niall Hutchinson – Practice Principal

“With very little effort, the entire patient feedback process is handled.”

Ryan Earle – Practice Manager 

“Working Feedback offers a fantastic service – great value for money – every practice should be using it!”

Alan Wenham – Head of Service Development

“They are responsive, knowledgeable, helpful and offer a great service which is very much valued by our organisation.”

Caroline Wood – Skircoat Green Dental

Third party integrations

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Google My Business

Working Feedback is fully integrated with Google My Business. Collect and share Google reviews directly through the Working Feedback platform.

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Social media

Reviews can be posted directly onto your social media platform including Facebook, Instagram, LinkedIn and Twitter.

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Dentally

Working Feedback integrates with the cloud-based practice management software Dentally within seconds. Dentally has been designed in collaboration with dentists, using cloud enabled tools to save you time on your practice management.

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Systems for Dentists

Working Feedback is fully integrated with Systems for Dentists. Offering the best in dental practice management software, Systems for Dentists focuses on including the entire practice team in the planning, running and management of the dental business.

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Medivision

With the trust of more than 10,000 practices, MediVision helps you engage, entertain and educate your patients whilst they are at your practice. Their dental waiting room TV solution PiCBox can now display reviews shared through Working Feedback alongside personalised news about your practice.

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Carestream R4

Working Feedback can accept uploads of CSV files that have been exported from Carestream R4 software. If you’re interested in learning more or using our R4 email link, please give us a call on 0800 043 2100 or email us on support@workingfeedback.co.uk

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Aerona Dental Software

Working Feedback can accept uploads of CSV files that have been exported from your Aerona Dental software. If you’re interested in learning more or using our Aerona email link, please give us a call on 0800 043 2100 or email us on support@workingfeedback.co.uk

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Pearl Dental Software

Working Feedback can accept uploads of CSV files that have been exported from your Pearl Dental software. If you’re interested in learning more or using our Pearl email link, please give us a call on 0800 043 2100 or email us on support@workingfeedback.co.uk

What’s the process?

Step 1

Onboarding

Sign in to your Working Feedback dashboard and complete your profile. This includes uploading a logo and personalising information about your dental practice.

Step 2

Ask for reviews

Now you’re set to ask for reviews by different channels including SMS text and emails. Using our vast experience, we can recommend what you should be asking for to say in order to maximise engagement from your patients.

Step 3

Updating

Start getting your reviews noticed online by adding our review widgets to your website. We’ll handle this for you or if you prefer to take the reins, let us know. 

Step 4

Your internal processes

Evaluate your processes to include the collection of patient feedback and reviews. Ask for a review as close to a completed treatment as possible and ensure that steps to replying to reviews and social media sharing have been implemented within your dental practice.

Step 5

Use the reviews

Reviews contain valuable information, both positive and negative ones. Use constructive and negative reviews to learn and improve your service; share all your positive reviews for others to see. 

A woman pointing her finger in the air. Realizing that you can Maximise your Google page ranking with Working Feedback

Maximise your Google page ranking

In 7 simple steps, find out the most important elements that your business needs to follow on Google.

Want to see us in action?

Learn about Working Feedback in a free demo. We’ll show you how easy it is to ask, publish and report client and patient feedback and reviews.