Pricing Plans - Working Feedback

Classic

£300 set up fee*

£69 per month*

Up to 500 monthly requests

No minimum term contract

What do I get?

Appearing on Google Page 1

Sharing reviews directly with NHS

Simple to implement and use

FFT data monthly reporting

Compliance reporting

Email review invites

Upload current hard-copy testimonials

Facebook, Twitter & LinkedIn review sharing

Right to Reply before review publication

Monthly management reports

Your review ratings in your Google search results

Highlighted profile on Most Recommended Dentist

Reviews published to your website

Direct referrals from reviews

Website referrals

Human review moderation

Description, photos and logo on profiles

Secure interactive dashboard

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Feedback+

Most Popular

£300 set up fee*

£89 per month*

Up to 2,000 monthly requests

No minimum term contract

What do I get?

All Classic plan features

Automation with your management software

SMS mobile review invites

Google review invites

Postage-paid review forms

Customise your questions

ROI Calculator

Increasing uptake of additional treatments/services

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Bespoke

Set up fee on quote

from £149 per month*

Volume as required

No minimum term contract

What do I get?

All Feedback+ plan features

Group and location setup

Management information (individual staff reports)

Collect feedback on individual products/services

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Want to see Working Feedback in action first?

When you’re competing for more customers, make sure that your business has the right tools to win.


 

Frequently asked questions

How are you different from services like TrustPilot or Feefo?

There are plenty of differences, however it’s all down to what you want through customer feedback. If you sell or deliver thousands of products they may well be a better fit for you. Working Feedback isn’t about volume or charging a premium; it’s about the personal experience (often face to face) and building customer loyalty, which is why we specialise in industries like care, dentistry and financial & insurance services.

Will this service help me with Google reviews?

Yes, there’s a feature within the Feedback + plan that links with Google making it much easier to gain Google reviews. Working Feedback will even pull in any existing Google reviews you have and display them on your own website.

How quickly can I start using the service?

You’re good to go within 60 seconds of signing up and receiving your Dashboard log in details. That means you could benefit from customer feedback within minutes. Our Onboarding team will also be in touch with you to arrange a tailored walkthrough of the features available to you.

Why do you offer an online demo?

Working Feedback does much more than just collecting reviews. Customers are often surprised when they start to receive additional marketing benefits such as a higher Google ranking, direct referrals, more website visitors, social media likes etc. The demo helps you to understand how all this is achieved with the minimum of effort from you. Click here to Request Demo.

Why is there a set-up fee?

Our Onboarding and Technical team make sure that everything is in place for you right from the start. That can include getting on to your website to add the effective review functionality, linking reviews to your social media, creating a bespoke customer feedback form etc. We know that this is greatly appreciated as it can be very time-consuming and often the stumbling block for many businesses is when they are left to do it all themselves.

How long do I have to sign up for?

Monthly. The service is provided on a rolling monthly basis. So you don’t have to commit long-term or pay all of it up front (in some cases for 12 months). All that we ask, should you wish to cancel, is a month’s written/email notice from the monthly calendar date that you first signed up.