Your solution to collecting customer feedback

Collecting feedback, whether you are a home care provider, nursing agency or care home, is incredibly useful and will help form part of your NHS or CQC compliance requirements.

A man with his hands behind his head. Smiling about the client feedback he got. Working Feedback client feedback opportunities

Benefits of Working Feedback

By working with other caregivers we have built experience and understanding of how we can utilise reviews to help you grow. Our management information report provides you with intelligence so you can understand what could be improved to give a better customer experience.

  • Enhance online presence 
  • Use reviews to increase revenue
  • Integrated to the NHS Friends and Family Test
  • Post reviews on your website and social media

Hear from our customers

“Working Feedback offers a fantastic service – great value for money – every practice should be using it!”

Alan Wenham – Head of Service Development

“In my 31 years as a dentist, Working Feedback is my single best piece of investment in marketing.”

Niall Hutchinson – Practice Principal

“I would strongly recommend that you introduce Working Feedback to your business.”

Russell Rogers – Managing Director

“With very little effort, the entire patient feedback process is handled.”

Ryan Earle – Practice Manager 

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Google My Business

Working Feedback is fully integrated with Google My Business. Collect and share Google reviews directly through the Working Feedback platform.–-Third-party-integration-3.png

Social media

Reviews can be posted directly onto your social media platform including Facebook, Instagram, LinkedIn and Twitter.

What’s the process?

Step 1

Complete your profile

The first step is onboarding and getting connected to the Working Feedback dashboard to complete your profile.

Step 2

Ask for feedback

Once you’re all ready to go you can start asking for feedback from your customers, clients, patients or residents.

Step 3

Processes in place

Outline the process so everyone is aware of when to ask for feedback and what happens when replying to reviews.

Step 4

Gain from insights

Feedback and reviews can be used to provide insight into what is doing well and what isn’t. Learn, improve or use them as part of your marketing.

Step 5

Management information report

Our helpful management information reports are detailed and aimed to help you become better.

A woman pointing her finger in the air. Realizing that you can Maximise your Google page ranking with Working Feedback

Maximise your Google page ranking

We know how feedback and reviews affect you on Google. Find out what you need to be paying attention to in our free download. 

Getting feedback has never been easier

With a free demo, you can see Working Feedback in action and the features our service offers.