Working Feedback, a provider of customer feedback and insight solutions that help organisations better understand and improve the experiences they deliver, is pleased to announce the appointment of Sarah Jacobs as its new Marketing Manager.

Sarah joins Working Feedback with extensive experience as a marketing specialist across a range of sectors, including social care, community wellbeing, technology, software and financial services. Most recently, she worked with Age Concern Hampshire as part of the operational leadership team, where she developed and implemented marketing strategies, led cross-functional initiatives, and delivered campaigns that increased community engagement, raised awareness of services, and supported organisational growth.

In her new role, Sarah will lead the development and execution of marketing strategies aimed at increasing awareness of Working Feedback’s services, strengthening its brand presence and supporting customer engagement across key markets. Through its innovative feedback platform, Working Feedback enables organisations to collect real-time insights, measure customer satisfaction and turn feedback into meaningful actions that drive service improvement and business growth.

John Cade Pemberton at Working Feedback said: “Sarah brings a wealth of knowledge and a strong track record of delivering impactful marketing campaigns across diverse industries. Her experience and strategic insight will be invaluable as we continue to grow our brand and expand the reach of our solutions.”

Sarah Jacobs commented: “I’m delighted to be joining Working Feedback at such an exciting time for the company. I’m looking forward to contributing to the team and helping to build greater awareness of the innovative work being done to help organisations better understand and act on customer feedback.”

Working Feedback works with organisations across a wide range of sectors, helping teams capture meaningful customer insights and make smarter, data-driven decisions that strengthen relationships and improve overall performance.