Find the right package

Working Feedback is the solution that grows, evolves and celebrates your feedback successes, whatever size your business.

Classic

Make the most of your reviews with our feedback essentials including email review invitations, reviews moderated before publication, social media review posting and analytics.

£69pm  +VAT

One-time £300+VAT set up cost applies

Up to 500 SMS & email feedback requests per month.

Focus on reviews & standing out with these feedback essentials.

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What you’ll get
  • Collect reviews by SMS, email & QR code
  • Google stars on Page 1
  • Pay Monthly Subscription
  • Reply directly to feedback
  • Reviews moderated before publishing
  • Share reviews on social media
What you’ll get
  • Add key products & services to your feedback process
  • Ask for Google reviews easily
  • Collect reviews by SMS, email & QR code
  • Google stars on Page 1
  • Management reporting (inc. FFT data)
  • Pay Monthly Subscription
  • Reply directly to feedback
  • Reviews displayed on your website
  • Reviews moderated before publishing
  • Share reviews on social media

Bespoke

For businesses with more than one location, this package offers group reports, higher feedback volume as well as individual staff reports to help improve management and quality control within your business.

From £149pm  +VAT

One-time £300+VAT set up cost applies

Up to 2,500 SMS & email feedback requests per month.

For businesses with more than one location, group reports & higher feedback volume.

Get in touch

See Details

What you’ll get
  • Add key products & services to your feedback process
  • Ask for Google reviews easily
  • Bespoke group feeds for your website
  • Collect reviews by SMS, email & QR code
  • Google stars on Page 1
  • Group reports with additional metrics
  • Management reporting (inc. FFT data)
  • Pay Monthly Subscription
  • Reply directly to feedback
  • Reviews displayed on your website
  • Reviews moderated before publishing
  • Share reviews on social media

GP Exclusive

Pay as you go SMS & email feedback requests per month.

 

 

Contact us for pricing

Developed to fulfil and exceed patient feedback requirements for GPs and Primary Care Networks.

Get in touch

See Details

What you’ll get
  • Add key products & services to your feedback process
  • Ask for Google reviews easily
  • Bespoke group feeds for your website
  • Bespoke Management reports by request
  • Collect reviews by SMS, email & QR code
  • Feedback reports by Gp
  • FFT reporting
  • Google stars on Page 1
  • Management reporting (inc. FFT data)
  • Pay Monthly Subscription
  • Reply directly to feedback
  • Reviews displayed on your website
  • Reviews moderated before publishing
  • Share reviews on social media
  • Up to 500 per month
  • Up to 1,000 per month
  • Up to 2,500 per month
  • Patient number based

Feedback collection

  • Google review collection -
  • QR Code feedback collection
  • Schedule when requests are sent -
  • Upload testimonial/ Thank you cards -
  • Reply to all feedback
  • Reminders for unopened requests
  • Customise your SMS sender name -
  • Customise your sender address for added credibility - -
  • Automated integrations with selected software -

Feedback moderation

  • Content moderated pre-publication
  • Pre-notification of any constructive feedback
  • Additional verification checks for suspicious reviews

Display and Share reviews

  • Web features added to your website as part of set up
  • Access to web features
  • Google Star ratings in SERPS
  • ‘Reviews from the web’ displayed in Google My Business
  • Google My Business weekly review posts
  • NHS Digital review sharing
  • Replies shared on NHS Digital
  • Replies shared on Google reviews -
  • Facebook/Instagram/LinkedIn & Twitter review sharing
  • Feedback review profile page

Reporting and Analytics

  • Comprehensive feedback reports
  • Monthly achievement certificate
  • FFT (Friends & Family Test) data collection & monthly report
  • NPS (Net Promoter Score) measurement -
  • Bespoke management reporting metrics - -
  • User accounts access levels -
  • Unlimited user accounts - -

Customisation

  • Question set editor -
  • Email template editor -
  • Include your additional products & services within feedback process (cross-sell) -
  • API access - -

Support

  • In-house support team
  • Monthly update/bug fix releases
  • Bespoke onboarding session - -
  • Dedicated customer success manager - -
  • Half-yearly review meetings - -

Why Working Feedback?

More than simply reviews

We understand that your business isn’t about churning out as many reviews as you can. You deliver a personal, skilled and extremely valued service which means that your feedback needs to reflect that and highlight the pride that you take in delivering that service.

A complete feedback solution for outstanding value

Working Feedback encourages you to look at the other feedback providers. You’ll see nothing compares to what we offer or the price. Unlike, many, we’re confident that you’ll be delighted with the service which is why ours is a rolling monthly subscription with no hefty annual bills up front.

Trusted with your reputation

We specialise in health and primary care, the sectors where a good reputation is paramount. When you’re trusted by the clinicians, practitioners and professionals themselves, we’re obviously doing something right.

Want to see us in action?

Learn about Working Feedback in a free demo. We’ll show you how easy it is to ask, publish and report client and patient feedback and reviews.