Customer feedback solution for financial services 

Stand out from your competitors and use quality client feedback and reviews to your advantage. 

 

A man celebrating the good client feedback he got with the Working Feedback client feedback system

Benefits of Working Feedback

With Working Feedback, you can build the trust and reputation of your financial service offering to help you attract new clients and referrals. By automating the sharing of positive feedback to your website, your social media platforms and Google Reviews, you can relax knowing that every positive comment said about your business is being shared to the largest possible audiences, without you having to lift a finger. 

The impartial feedback received and the method of reporting through the Working Feedback platform will ensure your compliance and regulation of FCA as it contributes to the Treating Customers Fairly initiative.

  • Soft cross-selling and upselling to boost revenue
  • Encourage referrals from positive client experiences
  • Provide a highly visible, credible endorsement of your service

Hear from our customers

“In my 31 years as a dentist, Working Feedback is my single best piece of investment in marketing.”

Niall Hutchinson – Practice Principal

“I would strongly recommend that you introduce Working Feedback to your business.”

Russell Rogers – Managing Director

“With very little effort, the entire patient feedback process is handled.”

Ryan Earle – Practice Manager 

“Working Feedback offers a fantastic service – great value for money – every practice should be using it!”

Alan Wenham – Head of Service Development

Third party integrations

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Google My Business

Working Feedback is fully integrated with Google My Business. Collect and share Google reviews directly through the Working Feedback platform.

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Social media

Reviews can be posted directly onto your social media platform including Facebook, Instagram, LinkedIn and Twitter.

What’s the process?

Step 1

Setup

Connect to the Working Feedback dashboard to get started and complete your profile. We will help to add review widgets and update your email signatures. Leave the techy stuff to us!

Step 2

Collect feedback

Collection of client feedback can be done in several ways including email, SMS text, an online form or even by a postage-paid feedback form. Reviews will be moderated before publishing.

Step 3

Set processes

We’ll guide you and recommend ways to establish business processes to ensure feedback is swiftly collected following each interaction with your financial service.

Step 4

Learn from feedback

Use the feedback to analyse the effectiveness of different parts of your financial service whilst also identifying new opportunities that could lead to business growth.

Step 5

Receive a report

Management information reports can be printed through the Working Feedback dashboard as often as needed. Don’t worry – we’ll show you how.

A woman pointing her finger in the air. Realizing that you can Maximise your Google page ranking with Working Feedback

Maximise your Google page ranking

In 7 simple steps, find out the most important elements that your business needs to follow on Google.

Want to see us in action?

Learn about Working Feedback in a free demo. We’ll show you how easy it is to ask, publish and report client and patient feedback and reviews.