About us

Let’s make feedback and reviews work for you. We collect, moderate and share them through our easy-to-use patient and customer feedback software.

Woman with laptop busy completing Working Feedback dental patient feedback system

Our Story

John and Philip started this when they got fed up with the choice of ‘which business to use’ was being influenced primarily by the ad spend on Yellow Pages. They came up with some innovative ideas and were ground-breaking at the time in helping small to medium sized businesses capture that customer word of mouth and use it online. The playing field has been a much leveller surface since!

The founders are still actively involved. We’re based in Hampshire and all of our team are UK based, so if you need to call us you will get to speak to the people behind the application, not a call centre. As a customer service business would you expect anything different?

Our values

A woman on her mobile phone reading her client feedback. Working Feedback client feedback system
A man with his hand on his chest pledging to be transparent. Working Feedback patient feedback transparency
A woman with glasses and files in her hand looking surprised at all the good patient feedback. Working Feedback patient feedback software
A female with Innovative and forward-thinking. Working Feedback client feedback software
Quick and responsive 

Quick and responsive 

We know you value speed, efficiency and helpfulness. We have gained a strong reputation for responding to our customers in a qui

Always transparent

Always transparent

We are proud to be fair, honest and practical in the way we work and communicate. We’re here when you need us.

Proactive and thorough

Proactive and thorough

Each customer is unique and we will provide solutions that are most relevant to your practice or business.

Innovative and forward-thinking

Innovative and forward-thinking

We continually seek to improve our service, processes and the solutions we provide. Never standing still, we’ll innovate and move forward on behalf of our clients

Latest news

A man sitting at a desk with a laptop. Working on his online reputation using Working Feedbak

Online Success – even through a pandemic

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A woman sitting in the dentist chair with her dentist. Grow your dental practice with patient feedback. Working Feedback.

Grow your Dental Practice Through Feedback

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A person sitting at a desk with a laptop. The person is searching for the Working Feedback patient feedback system

The 6 Reasons Why Reviews are Essential

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Want to see us in action?

Learn about Working Feedback in a free demo. We’ll show you how easy it is to ask, publish and report client and patient feedback and reviews.