About us
Let’s make feedback and reviews work for you. We collect, moderate and share them through our easy-to-use patient and customer feedback software.
Our Story
John and Philip started this when they got fed up with the choice of ‘which business to use’ was being influenced primarily by the ad spend on Yellow Pages. They came up with some innovative ideas and were ground-breaking at the time in helping small to medium sized businesses capture that customer word of mouth and use it online. The playing field has been a much leveller surface since!
The founders are still actively involved. We’re based in Hampshire and all of our team are UK based, so if you need to call us you will get to speak to the people behind the application, not a call centre. As a customer service business would you expect anything different?
Our values
Quick and responsive
We know you value speed, efficiency and helpfulness. We have gained a strong reputation for responding to our customers in a qui
Always transparent
We are proud to be fair, honest and practical in the way we work and communicate. We’re here when you need us.
Proactive and thorough
Each customer is unique and we will provide solutions that are most relevant to your practice or business.
Innovative and forward-thinking
We continually seek to improve our service, processes and the solutions we provide. Never standing still, we’ll innovate and move forward on behalf of our clients
Latest news
Want to see us in action?
Learn about Working Feedback in a free demo. We’ll show you how easy it is to ask, publish and report client and patient feedback and reviews.