Review management software for doctors and GPs

Make the process of collecting, moderating and publishing patient reviews a breeze with Working Feedback.

A man with his hands behind his head. Smiling about the client feedback he got. Working Feedback client feedback opportunities

Benefits of Working Feedback

We simplify the process of collecting patient feedback and reviews. This enables you to easily gain insight that can be used to improve the patient experience in your practice, identify what is working and what is not. Positive feedback and reviews also help to futureproof your social profiling as your reputation is maintained.

We are directly integrated with the NHS Friends and Family Test service and experienced in submitting reviews. This helps you to meet your legal requirement with NHS England.  

  • Reporting tools for analysis of your customer experience
  • Increase credibility online
  • Reviews published to NHS FFT

Hear from our customers

“Working Feedback offers a fantastic service – great value for money – every practice should be using it!”

Alan Wenham – Head of Service Development

“In my 31 years as a dentist, Working Feedback is my single best piece of investment in marketing.”

Niall Hutchinson – Practice Principal

“I would strongly recommend that you introduce Working Feedback to your business.”

Russell Rogers – Managing Director

“With very little effort, the entire patient feedback process is handled.”

Ryan Earle – Practice Manager 

Third Party Integrations

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Google My Business

Working Feedback is fully integrated with Google My Business. Collect and share Google reviews directly through the Working Feedback platform.

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Social media

Reviews can be posted directly onto your social media platform including Facebook, Instagram, LinkedIn and Twitter.

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Medivision

With the trust of more than 10,000 practices, MediVision helps you engage, entertain and educate your patients whilst they are at your practice. Their dental waiting room TV solution PiCBox can now display reviews shared through Working Feedback alongside personalised news about your practice.

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Carestream R4

Working Feedback can accept uploads of CSV files that have been exported from Carestream R4 software. If you’re interested in learning more or using our R4 email link, please give us a call on 0800 043 2100 or email us on support@workingfeedback.co.uk

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Dentally

Working Feedback integrates with the cloud-based practice management software Dentally within seconds. Dentally has been designed in collaboration with dentists, using cloud enabled tools to save you time on your practice management.

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Aerona Dental Software

Working Feedback can accept uploads of CSV files that have been exported from your Aerona Dental software. If you’re interested in learning more or using our Aerona email link, please give us a call on 0800 043 2100 or email us on support@workingfeedback.co.uk

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Pearl Dental Software

Working Feedback can accept uploads of CSV files that have been exported from your Pearl Dental software. If you’re interested in learning more or using our Pearl email link, please give us a call on 0800 043 2100 or email us on support@workingfeedback.co.uk

What’s the process?

Step 1

Get set up

First, we’ll get all the onboarding tasks done. This includes connecting to the Working Feedback dashboard and completing your profile. 

Step 2

Requests

Feedback request is exported from either the Emis or SystemOne software by a secure zip file and emailed to us.

Step 3

Send it back out

Feedback requests are sent out to patients and each review is moderated before being published. 

Step 4

Maximise your insights

Make the most of the feedback and reviews you get. Use them as marketing content and to improve processes and the overall patient experience you deliver as a GP. We’ll support you on how to best manage this stage. 

Step 5

Reporting provided

Ad-hoc or monthly reports are available so you get full insight into your GP surgery customer performance. Reports can be tailored to show reviews for each GP and include detailed statistics.

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Maximise your Google page ranking

Our free download will tell you what your GP surgery needs to be doing on Google to make the most of it.

Optimise your feedback

See the Working Feedback service in action with a free demo. We’ll be happy to show you around our intuitive platform and answer any questions.