Patient Feedback for Doctors and Dentists - Working Feedback


NHS FFT Integrated Feedback

The NHS Friends and Family Test (FFT) was launched in 2013 to help healthcare service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. Today, NHS FFT is used by most NHS services, including community care, hospitals, mental health services, maternity services, GP surgeries and dental practices, emergency care, and patient transport.

Working Feedback is directly integrated to the NHS Friends and Family service, meaning that the feedback you collect using our application can be submitted for use on NHS FFT as well as providing you with valuable insight on your own customer service standards.

Improve Customer Service and Enhance your Profile

But as well as helping you fulfil compliance related reporting on your service delivery, Working Feedback can provide you with a range of other benefits including:

  • Boost your Google presence with integrated Google reviews
  • Upsell and cross sell additional premium services to help generate revenues
  • Publish feedback dynamically to your website for extra credibility
  • Materials for use in your clinic or surgery to promote your reviews
  • Ad-hoc and scheduled reporting tools for analysis of your customer experience

If you are working in the dental sector, Working Feedback also has seamless integrations set up with the leading practice management systems including Dentally Systems for Dentists and PracticePlan making the process of requesting feedback even easier.

So, if you are looking for an easy to use, cost effective and moderated patient feedback solution, look no further. We are already helping hundreds of dentists, care providers and GP surgeries to request, capture and analyse valuable patient feedback. Contact us today to arrange a demonstration.

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