Integrated Patient and Client Feedback Solutions for GP Surgeries and Care Providers

Collect feedback, drive revenue, and automate NHS FFT with Working Feedback

Whether you are a home care provider, nursing agency or care home, collecting feedback from your clients, patients and residents is not only hugely valuable but will probably also form part of your NHS or CQC compliance requirements.

But rather than simply collecting feedback because you have to or only seeking reviews once a year in an annual survey, why not consider using a regular feedback service that gives you insight into your business, helping you drive standards and increase revenues?

Simon Carter, Owner, Melody Care

Don’t believe us? That’s what the feedback’s for

We understand that no two care providers are the same, having now helped 100’s of care providers we know and understand how to help your practice grow using reviews.

"Working Feedback is always enthusiastic and helpful. An innovative group of people and a great company to deal with."

- Nick Horncastle, The Uplands at Oxon

Compliance Led Patient Reviews

Working Feedback is the tool for you. Our application is directly integrated to the NHS Friends and Family service, meaning that the feedback you collect using our application can be submitted for use on NHS FFT as well as providing you with valuable analysis on your own customer service standards.

Using Working Feedback you can ask those all-important questions required by NHS FFT and CQC, but you can also add on customised questions designed to help you improve your customer service offering and identify upsell and cross sell opportunities.

All reviews collected by Working Feedback are moderated by our UK team before being published to a range of different outputs including NHS FFT, Google, your own website, social media channels and the ‘Most Recommended’ portals. Ad-hoc and scheduled reporting allow rapid analysis of feedback helping you to drill down on key metrics such as communication, quality of service, timeliness and value for money. We also offer standard calculation of Net Promoter Scores, the global measurement for customer experience.

Drive Revenues from Reviews

Whilst you are following up with your patients and clients, why not take the opportunity to ask for a referral or make them aware of your related or premium services? Existing users of Working Feedback report a 20% increase in enquiries and additional revenues of up to £5,000/month as a result of careful crafted follow up of service delivery or treatment.

We're here to help you grow

Increase online enquiries and awareness

Get noticed on Google Page 1 with star ratings

Unique NHS partnership

Adds credibility and trust to your website

Post reviews direct to Facebook/Social Media

Want to see Working Feedback in action first?

When you’re competing for more customers, make sure that your business has the right tools to win.

A few of our clients in the care industry