Collect and Publish Customer, Client and Patient Reviews with Working Feedback

 

How Does Working Feedback Help Your Business??

Working Feedback is a cost effective, easy to use application that provides you with a dedicated customer success function. Whilst you’re busy in the day-to-day job of running your organisation, Working Feedback is in the background following up with your clients and patients, checking on their customer experience and helping you generate more revenue through cross selling, upselling and seeking referrals. All you need to do is tell it who to contact and provide details of the product or service they received – and even that process can be fully automated – and Working Feedback will do the rest.

Moderated reviews will be published online to your website, social media channels and readily available for any compliance portals you require (e.g. CQC, NHS, Friends & Family Test), whilst any feedback requiring your attention will be flagged giving you the right to reply.


 

Analysis and Insight to Drive Your Organisation

Collecting valuable and timely feedback from your clients or patients is quick and easy with Working Feedback. Using the insight they provide you to improve your customer experience and generate valuable, additional revenue streams is where it can really start to make the difference. With intuitive, ad-hoc and on demand reporting and highly visual tools Working Feedback has been designed to help support a culture of continual business improvement and raising standards.

Understanding what you do well, which areas could be tightened up and where opportunities exist to generate more revenue are some of the obvious benefits delivered by Working Feedback. But existing users of Working Feedback also tell us that using the system has:

  • Changed their working practices to better meet customer demands
  • Helped them to refine their marketing activity
  • Improved their customer communications
  • Created over 11,000 new leads with existing client and referrals
  • Enhanced their Google profile, increasing the number of new web enquiries
  • Improved their Net Promoter Score (NPS)
  • Established staff incentive schemes to reward best practice
  • Given them a competitive edge

 

What's included?

Easy set up process, ready to go in less than 60 seconds

A system to help meet specific compliance requirements

A tool to help improve your offering via the insight gathered

A team at hand to answer any of your queries

Good To Go Within 60 Seconds

1.

Once you sign up, you can ask your customers for feedback immediately.


 

2.

Our Onboarding Team will then phone to provide a tailored walkthrough.


 

3.

We’ll take care of all your responses and keep you updated.


 
4.

You start seeing the online benefits and increase in enquiries within days.

Are you doing your best to win more customers?