Reviews should mean more than a few words or ratings about the speed of delivery. If you are a small to medium sized business, what’s important to you is building customer loyalty and a long-standing relationship. That’s why, Working Feedback is the preferred choice for many professional services’; typically those with a higher value per client, such as healthcare, finance, insurance, accountancy and legal providers.
You want to ensure that your customers feel they are receiving the best service and if not, you’d like the ability to find out why and then do something about it. And, if cross-selling is an important part of your business, you can include a selection of the other services that you offer; what would referrals like these mean to your turnover?