FAQs - Working Feedback

Frequently Asked Questions

How long do I have to sign up for?

Monthly. The service is provided on a rolling monthly basis. No yearly tie-in, so that you’re in control should your circumstances change – if you would like more information on signing up please give us a call on 0800 043 2100.

What happens with customer data?

You’ve full control over who you ask for feedback through a secure Dashboard. We use your customer information only for the purposes of verifying feedback, that’s it! Our business is registered with the Information Commissioner’s Office (Data Protection) and has been since 2006. See our Privacy Policy.

Can I change my plan at a later date?

You can change plans up to 2 times per 12 months, we will always be on hand to advise you on which plan would best fit your needs. If you would like more information on our plans give us a call on 0800 043 2100.

Is a demo available?

Yes, when you request a demo one of our dedicated feedback consultants will give you a call and run you through the service so that you can experience the service before making your decision.

What’s your cancellation policy?

One month’s written notice. If for any reason you wish to cancel this service, we simply require 30 days notice in writing (email is fine too). We will then switch off the features. Any published reviews are yours and will be accessible at your request.

Can you create a plan to suit my needs?

Of course, we have many larger or multiple location businesses that require a bespoke approach. We are more than happy to discuss this with you. Give us a call on 0800 043 2100 and we’ll see how we can help.

Is there a preferred payment method?

Upon sign up, a set up fee and the first monthly payment is required. You are then invoiced monthly in advance and we will set up a Direct Debit. If you would like more information on payment options please give us a call on 0800 043 2100.

Is a free trial available?

Yes, when you request a trial you will get to experience the service for a full 14 days for free! Once the trial is over it's your choice what you want to do next.Click here to Request a Demo.

Mon - Fri 9.00 - 17.00
Closed Weekends
The Old Greenhouse, Shedfield Equestrian
Botley Road, Shedfield, Hants, SO32 2HN