Parkway Dentalcare is one of the leading NHS dental practices in Havant, Hampshire providing patients with general/family, restorative, cosmetic and emergency dentistry on the NHS and privately.
Within three months, Parkway Dentalcare went from just capturing FFT data to completely automating their whole patient feedback process through their Software of Excellence EXACT system. Now, reviews are collected seamlessly, managed by a third party and play an important role in practice management, Google, social media and NHS Choices.
“I was first introduced to Working Feedback at a Practice Plan event; as soon as I heard that their service implemented and managed the whole patient feedback process I needed to find out more. I’m so glad that we did!
The Working Feedback team has been a pleasure to deal with. Our practice requirements have been met and exceeded; they even adapted some of their processes to fit with our requirements. Implementation was so easy and non-technical, so it all just happens for us which for the monthly cost is a complete no-brainer!”