Homecare Case Study

Nobilis Care is a homecare agency benefitting from partnering with Working Feedback.

The Challenge

Having set out his stall as the Waitrose of the care business, David needed to be able to demonstrate to potential customers that his higher charges were worth paying; so they have now fully embraced the Working Feedback service and the power of impartial reviews. The feedback service has recently developed through Most Recommended Home Care, in conjunction with NHS Choices and the Care Quality Commission.

 

The Solution

Nobilis staff give the feedback cards to clients, who then mail them reply paid direct to the Working Feedback office. “This allows them to give feedback in a more anonymous way.” The testimonials are then all loaded onto the Nobilis page within the Most Recommended Homecare website. “But more important to us, they feed into our website,” says David. “Which means the site doesn’t gather dust, and we’ve a very high ranking.”

An Arms-Length, Independent Feedback Mechanism

Enabled Nobilis to display moderated reviews on their NHS Choices listing.

Automatically shows that feedback directly on Nobilis’ website.

Automatically posts new reviews to their highly active Twitter profile.

 

What The Client Says

David Watt

Managing Director

Nobilis Care

 

Nobilis uses Working Feedback to provide:

  • An arms-length, independent feedback mechanism
  • Proof that the company’s high quality service is as promised and represents great value
  • Regular updates to the Nobilis website, ensuring it stays highly ranked and visible

The efficiency of the Working Feedback guys has been fantastic; they are very easy to work with.

 

When David Watt established Nobilis in 2008, it was after the personal experience of trying to arrange domiciliary care for a relative. The disappointing levels of service he experienced convinced him there was space in the market for a better care business; and Nobilis was born.

The company covers a wide area of Hampshire, from Farnborough to Southampton and Portsmouth, supplying a high level of domiciliary support, tailored to individual needs. Nobilis specialises in understanding and caring for those with dementia, stroke or Parkinson’s disease, and in providing palliative care.

For more information on the benefits of using Working Feedback to help promote your business, contact the team on 0800 043 2100.

Alternatively, click the button below to start today. The service is provided at £5o per month with a one-time set up fee.