Homecare Case Study

Gardiner’s Nursing & Homecare is the latest nursing and homecare agency to benefit from partnering with Working Feedback.

The Challenge

Gardiner’s already used the feedback system, however they wanted to further enhance its functionality and be able to use the feedback more effectively; so they have now fully embraced the on-line service which Working Feedback has recently developed through Most Recommended Home Care, in conjunction with NHS Choices and the Care Quality Commission.

The Solution

The mechanism allows them to promote the feedback they receive via their social media channels and their website, and provides clients with an easy to complete, simple form, rather than having to write out a feedback card. By utilising this on-line functionality, potential clients can make a much more informed decision as to the care provider they choose, based on the transparent feedback they read which features prominently on Gardiner’s website. This feedback is also fed directly into their NHS Choices profile and their Care Quality Commission Quality & Risk Profile, Twitter feed, Facebook page. LinkedIn updates and other social media channels.

 

A Transparent Feedback Service That Does The Work For You

 

Allowed Gardiner’s to receive 16 NHS Choices reviews in just the first two months.

Automatically shows that feedback directly on Gardiner’s website.

Automatically posts that new feedback received to Gardiner’s social media channels.

What The Client Says

John-Joe Cottam

Managing Director

Gardiner’s Nursing & Homecare

The Working Feedback System has worked well for us because it has:

  • Allowed us to receive 16 NHS Choices reviews in just the first two months.
  • Automatically shows that feedback directly on own website.
  • Automatically posts that new feedback received to our social media channels
  • Knowledge that this feedback has been passed on to the CQC.

All the above with very minimal input from ourselves.

The Working Feedback team provided great support in setting up the services and I am confident that provided we continue to encourage our clients to give the feedback it will be of great benefit to Gardiner’s

Gardiner’s is a family run business established in 1968. It is a nursing and homecare provider that has built a strong reputation across Berkshire and South Oxfordshire. They support their clients to live in the comfort and familiarity of their own home, while maintaining that all important independence and dignity.

 

For more information on the benefits of using Working Feedback to help promote your business, contact the team on 0800 043 2100.

Alternatively, click the button below to start today. The service is provided at £50 per month with a one-time set up fee.