Your business keeping up with the times?
As technology continues to push the boundaries of communication forward, many businesses are asking what else have we got to say?
There is a fine balance between relevant messages and saying something just to be heard. This has never been more prevalent in the world of social media. How do you ensure what is said is going to have a positive impact on your business?
The service Working Feedback ensures that only positive messages in the form of testimonials are fed online to social media and search engines thereby reinforcing the good things that customers are saying about you.
People once said that the internet was just a fad; online marketing is crucial to growing and sustaining your business. Word of mouth is still the most powerful marketing message, only now it’s also online.
To get more out of today’s modern marketing communication Click Here
Working Feedback is an all-in-one feedback and non-confrontational referral service which makes word of mouth massively scalable by feeding your testimonials through Google, through your website, through social media and all generated by your client base.
Start capturing all of this for your business from £50 (ex Vat) per month.
Are Customers telling you what they really think?
We’ve all been to that restaurant where one element spoils the whole experience. When asked ‘How was your meal’, what did you reply?
So when customers give you feedback, how do you know that you’re getting an honest answer?
There is an impartial feedback service from Working Feedback that you use to collect this information from your clients. It works as you’re asking in a
non-confrontational way and all responses come back to us first as a third party.
Constructive feedback is captured in confidence so you get to find out what could have been done better and where to focus your efforts.
So, if you want to know what your clients really think about you and how you can improve your business How it all works
Working Feedback is an all-in-one feedback and non-confrontational referral service which makes word of mouth massively scalable by feeding your testimonials through Google, through your website, through social media and all generated by your client base.
Start capturing all of this for your business from £50 (ex Vat) per month!
Make sure that any future constructive feedback comes through your clients rather than the internet.
Your Competitors know how to use Feedback, do you?
More Bells & Whistles than A Rio Carnival!
Being told how wonderful your business is by a customer is an opportunity, you’re not missing out are you?
Did you know that a staggering 89% of business owners file testimonials away for posterity! What do you do with yours?
The Working Feedback service helps a business capture and then make the most from feedback including getting testimonials on:
- The Disc Directory
- Your Website
- Employees’ LinkedIn
- Employees’ Facebook pages
90% of our clients achieve a 5 Star rating in Google search results.
Enjoy a greater presence on the internet thanks to your customers….How it all works
Working Feedback is an all-in-one feedback and non-confrontational referral service which makes word of mouth massively scalable by feeding your testimonials through Google, through your website, through social media and all generated by your client base.
With more bells and whistles than a Rio Carnival all this is possible for your business from £50 (ex Vat) per month!
You’ve plenty of testimonials, what are they doing for you?
Is your care service guilty of keeping its testimonials to itself?
Do you have that notice board in Reception or filing drawer containing every letter and thank you card from the grateful and appreciative next of kin or professionals?
You’re not alone, the majority of businesses don’t know what to do with their customer feedback. The web has changed all that.
There are (at least) 4 online sources where to feed your testimonials effectively:
- Through your website which then updates automatically (see True Care Testimonials Page)
- Through Google helping your care service move up the rankings
- Through your social media such as Twitter, Facebook & LinkedIn
- Updated on Choosemycare.com and The Disc Directory so that you stand out for the right reasons
Your most valuable assets are word of mouth and recommendation; make sure that yours are used to generate more business rather than gathering dust! Ask us and we’ll make it happen for you.
The service Working Feedback in collaboration with Choosemycare.com works with you to enhance your business name and reputation within the care sector, ensuring that it remains positive whilst giving you the ability to address any constructive customer feedback directly with the next of kin or professional. The service also helps with Outcome 16 the feedback requirement of the Care Quality Commission
To start Working Feedback Click here
Google 5 Star Rating the EASY Way
The aspiration of every business owner is to achieve 5 Stars in the Google search results; want to know how you can do this?
Having built up a trusted relationship with Google and collecting thousands of customer testimonials, the service from Working Feedback gets 5 Star ratings for businesses in the search results quickly.
Don’t you agree that raising your online presence in this way will help you win more business and give you more credibility?
It couldn’t be simpler to get started, just Click Here
Working Feedback is an all-in-one feedback and non-confrontational referral service which makes word of mouth massively scalable by feeding your customer testimonials through Google, through your website, through social media and all generated by your client base.
Stay in Control of your Online Reviews
You discover an online review about your business saying “it’s the worst service they’ve ever experienced and not to use you!” as far as you are aware they’re not even a customer, what do you do?
Many online review sites don’t allow you to address customer feedback that may be incorrect or even defamatory. In fact, businesses have suffered significant financial loss from such reviews.
How do you take control of what is said, what can you do to protect your business reputation that you’ve worked so hard to achieve?
The service Working Feedback works with you to enhance your business name and reputation, ensuring that it remains positive whilst giving you the ability to address any constructive feedback directly with the customer.
To learn more about staying in control click here
Stand out on Google for the RIGHT reasons
The maxim ‘any PR is good PR’ does not always hold true when it comes to online business reviews.
If you’ve ever been on the receiving end of negative customer feedback on Google or one of the many ‘warts and all’ review websites you’ll know the impact it can have. Whether or not it’s justified it will affect your business.
So it stands to reason that whatever comments people see about your business the more likely they are to believe it.
If you care about your business reputation here are some steps you should be taking to make the positive feedback work for you on Google:
- Put a system in place to capture customer feedback so you have some element of control (see Positive Google Presence)
- Make use of the testimonials that you collect by regularly updating them on your website (it will help Google to notice you by adding fresh content regularly) (See Reviews to your site)
- Filter your testimonials through social media such as Twitter and Facebook (see Feed Reviews to Social Media)
Working Feedback is an all-in-one feedback and non-confrontational referral service which makes word of mouth massively scalable by feeding your testimonials through Google, through your website, through social media and all generated by your client base.
Unbelievably the full service is £50 (ex vat) per month giving you a non-confrontational way of asking for referrals and feedback. For February only, we’ve reduced our £300 (ex Vat) set-up cost by 50%.
Call Working Feedback to introduce a system for capturing referrals and testimonials on 0800 043 2100.
How to REALLY get Referrals
When’s the last time after a customer verbally gave you a glowing recommendation you were left thinking ‘if only I could do something with that’?
Unfortunately, you can’t bank sentiments, so referrals only count when you’re able to follow them up or at the very least make use of the comments.
Don’t leave it up to chance, the next time one of your customers says how good you are:
- Capture that information and ask if you can use it
- Ask who else they know that would want to share the same great experience?
Putting something into place will reap rewards for you as a direct referral by this method gives you a 60-80% chance of conversion.
See How it all works.
Working Feedback is an all-in-one feedback and non-confrontational referral service which then makes word of mouth massively scalable by feeding your testimonials through Google, through your website, through social media and all generated by your client base.
The service is £50 (ex vat) per month giving you a non-confrontational way of asking for referrals and feedback. For February only, we’ve reduced our £300 (ex Vat) set-up cost by 50%.
Call Working Feedback to introduce a system for capturing referrals and testimonials on 0800 043 2100.
Get referrals and refer more business your way
Do you ever think about an opportunity missed? How about the number of customers you’ve asked for a referral over the past four weeks?
Look at it another way, had you received just one referral and were successful in getting them on board what would it be worth your business? Multiply that by two, three, four referrals a month and suddenly these opportunities start to become more relevant.
If it’s the process that’s the problem make sure that you introduce a system asking for referrals from your customers. Otherwise, expecting customers to refer you when you’d like them to may be a wait too long.
See our article on Asking for Referrals, why not?
Working Feedback is an all-in-one feedback and non-confrontational referral service which then makes word of mouth massively scalable by feeding your testimonials through Google, through your website, through social media and all generated by your client base.
The service is £50 (ex vat) per month giving you a non-confrontational way of asking for referrals and feedback. For February only, we’ve reduced our £300 (ex Vat) set-up cost by 50%.
See How it all works.
Call us for free to start Working Feedback on 0800 043 2100.
If referrals are key, unlock their potential
We were surprised to see that the quote ‘If you don’t ask, you don’t get’ came from Gandhi.
We doubt that he was talking about referrals at the time but it’s very fitting when it comes to getting new business in!
For many businesses the idea of asking for a referral is the equivalent of slapping a client in the face with a wet fish! Let us assure you, they won’t be offended in being asked. Be assumptive, clients are using your services because they trust you and whilst you may not get a referral every time, you’re making it part of your process.
See our blog on Asking for Referrals, why not?
Working Feedback is an all-in-one feedback and non-confrontational referral service which then makes word of mouth massively scalable; through Google, through your website, through social media and all generated by your client base.
For February only, we’ve reduced our £300 (ex Vat) set-up cost by 50%. The service is then £50 (ex vat) per month giving you a non-confrontational way of asking for referrals and feedback.
See How it all works.
Call us for free to start Working Feedback on 0800 043 2100.
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